Post-Live Value Erosion
Consulting Services
EXECUTIVE SUMMARY Software companies and implementation partners working with Sanigra-Opera Consulting Group gain a structured, expert-guided path to building profitable post-live service practices that reduce customer churn, capture untapped revenue, and create sustainable competitive differentiation. Engagements begin with a comprehensive assessment workshop that identifies precisely where customer value is eroding across your installed base and quantifies the revenue opportunity your organization is currently leaving on the table. Consulting Services engagements are priced between $25,000 and $60,000 USD based on the scope of opportunity the assessment reveals, are structured as milestone-based agreements tied to measurable deliverables.
THE POST-LIVE VALUE EROSION ASSESSMENT WORKSHOP is a structured discovery workshop conducted in partnership with your executive and service delivery leadership, designed to surface the systematic forces quietly degrading customer value across your installed base. Working through five interconnected areas of examination — people and knowledge continuity, business evolution and organizational change, regulatory and compliance shifts, ignored software releases, and integration erosion — the workshop builds a comprehensive picture of where your customers are losing ground after go-live and where your organization currently stands in its ability to address those losses proactively. Beyond the five erosion factors, the assessment examines the percentage of your customer population currently being reached with post-live services, how consistently that engagement occurs year over year, and what your existing revenue from post-live professional services reveals about the gap between current performance and market opportunity. The output is a clear, evidence-based view of where the highest-value service opportunities exist, which gaps in organizational capability must be addressed to capture them, and what a systematic post-live services practice would need to look like to deliver measurable, sustainable results.
CONSULTING SERVICES ENGAGEMENTS are priced between $25,000 and $60,000 USD, reflecting the scope and complexity of opportunity identified through the Post-Live Value Erosion Assessment workshop. Each of the assessment dimensions directly influences the depth of strategic work required to design, package, and position a services practice capable of delivering measurable results across your customer base. Pricing is determined collaboratively at the conclusion of the assessment workshop, ensuring that your investment is precisely aligned with the scale of the opportunity we are building together.
Consulting Services engagements are structured as milestone-based agreements, reflecting the sequential nature of the work and our shared commitment to delivering demonstrable value at each stage of the engagement. An initial payment of fifty percent is due at engagement commencement, covering the discovery, diagnostic analysis, and strategic framework development phases of the work. A second payment of thirty percent is due upon delivery of the completed service offering blueprint, including positioning, pricing architecture, delivery model design, and sales enablement framework. The final payment of twenty percent is due upon completion of the implementation support phase, when your team has launched the pilot program and completed the first client engagements under the new service model. This structure ensures that each phase is fully completed and validated before the engagement advances, giving your organization clear checkpoints to assess progress and confirm alignment with your strategic objectives before the next phase begins.
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Ongoing Post-Live Value Erosion
Advisory Services
EXECUTIVE SUMMARY Organizations that complete a Sanigra-Opera Consulting Group Consulting Services engagement leave with a fully designed post-live service practice — the strategic framework, service offerings, pricing architecture, and sales enablement tools needed to begin capturing value from their installed base. The Post-Live Value Erosion Advisory Services retainer ensures that momentum is sustained, that the practice evolves as your market and customer base change, and that your executive team has direct, ongoing access to the expertise that built it. Advisory engagements are available as monthly or quarterly retainers priced between $4,000 and $5,500 per month or $10,500 and $15,000 per quarter, and are structured around defined deliverables that give your organization continuous strategic value between sessions.
CONTINUING THE JOURNEY The Post-Live Value Erosion Advisory Services retainer is designed exclusively for organizations that have completed a Consulting Services engagement with Sanigra-Opera Consulting Group. The consulting engagement delivers the foundational work — the assessment, the strategic framework, the service offering design, and the implementation support that launches your post-live practice. The advisory retainer picks up where that work concludes, providing the ongoing strategic oversight and executive counsel needed to refine the practice as it matures, respond to competitive developments as they emerge, and expand your service portfolio as your customer base and market position evolve. This continuity is deliberate. Because your advisory relationship is built on the deep organizational knowledge developed during the consulting engagement, every advisory conversation begins with context that an outside advisor could not otherwise bring — and that context compounds in value the longer the relationship continues.
POST-LIVE VALUE EROSION ADVISORY SERVICES ARE available under two retainer models designed to align with your organization's planning rhythm and strategic support requirements. The monthly retainer provides consistent, ongoing access to executive advisory support structured around a formal monthly session supplemented by continuous availability for strategic questions and emerging issues throughout the month. The quarterly retainer is structured for organizations whose post-live practice has achieved operational stability and whose executive team benefits most from deeper, less frequent strategic engagement aligned with quarterly business planning cycles. Both models are priced to reflect the specialized, practitioner-level expertise being brought to your specific situation rather than generalist advisory support — monthly retainers are priced between $4,000 and $5,500 per month, and quarterly retainers between $10,500 and $15,000 per quarter. Retainer agreements are structured as annual commitments with a mutual renewal evaluation at the conclusion of each term.
Both retainer models include defined deliverables that ensure your organization receives consistent, documentable value throughout the engagement. Monthly retainer clients receive one ninety-minute strategic advisory session per month conducted via Microsoft Teams, a written session summary with key decisions and recommended actions delivered within forty-eight hours, and one proactive advisory brief per month addressing a market development, competitive movement, regulatory change, or emerging opportunity relevant to your specific service practice and customer base. Monthly retainer clients also receive priority access for strategic questions arising between formal sessions, with a committed forty-eight hour response time for written inquiries. Quarterly retainer clients receive one extended two to three hour strategic session per quarter aligned to their business planning cycle, a written quarterly strategic review document summarizing practice performance, market developments, and recommended priorities for the period ahead, one deep-dive advisory brief per quarter on a topic of the client's choosing — which may include competitive landscape analysis, new service offering evaluation, pricing model review, or customer engagement strategy — and the same priority access for written strategic inquiries throughout the quarter. Both models include an annual post-live practice portfolio review conducted at the conclusion of each retainer year, providing a structured evaluation of practice maturity, revenue performance against opportunity, and strategic priorities for the year ahead.
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