Privacy Policy

Sanigra-Opera Consulting Group, LLC
Effective Date: April 1, 2026
Last Updated: April 1, 2026

Introduction‍ ‍

Sanigra-Opera Consulting Group LLC (“Sanigra-Opera,” “we,” “us,” or “our”) provides strategic consulting services to software companies and implementation partners focused on building profitable post-implementation service offerings. We are committed to protecting the privacy and confidentiality of information shared with us by prospects, clients, and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website (www.sanigraoperaconsulting.com), completing our assessment tools, or engaging our consulting services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Information We Collect

Information You Provide Directly. We collect information you voluntarily provide when you complete our Post-Live Value Erosion diagnostic assessments, contact us for consultation inquiries, subscribe to our thought leadership content, or engage our consulting services. This includes your name, business email address, phone number, job title, company name, company size, industry sector, and responses to assessment questions regarding your organization's post-implementation service practices, software platform details, and business challenges.

Automatically Collected Information. When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, referring website, and geographic location. We use Google Analytics to understand how visitors interact with our website, which content resonates with our target audience, and which diagnostic assessment tools generate the most engagement.

Third-Party Service Information. We use Jotform to administer our diagnostic assessment questionnaires. When you complete an assessment, Jotform collects your responses and contact information on our behalf. We also use email marketing platforms to nurture prospect relationships and scheduling software to coordinate consultation meetings. Information you provide through these platforms is governed by both this Privacy Policy and the respective third-party service provider's privacy policy.

How We Use Your Information

Assessment and Lead Generation. Information collected through our diagnostic tools is used to evaluate your organization's post-live service maturity, identify potential value erosion issues, and determine whether our consulting services align with your business needs. We analyze assessment responses to provide you with initial insights and to customize our consultation approach based on your specific challenges and opportunities.

Client Service Delivery. For engaged consulting clients, we use collected information to deliver contracted services, communicate project updates, share relevant frameworks and methodologies, invoice for services rendered, and maintain our professional relationship throughout the engagement. Client business information shared during consulting engagements is treated as strictly confidential and used solely for service delivery purposes.

Business Communications. We use your contact information to respond to inquiries, send requested resources such as framework documents or assessment results, share our published thought leadership articles on post-live value erosion, provide updates about our service offerings, and nurture prospect relationships with relevant content. You may opt out of marketing communications at any time while still receiving essential service-related communications for active engagements.

Website Improvement and Analytics. We analyze website usage patterns to understand which content best serves software company executives and implementation partner principals, optimize diagnostic tool design based on completion rates and user feedback, improve website navigation and user experience, and refine our messaging to address the most common post-live service challenges our target market faces.

Information Sharing and Disclosure

No Sale of Information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your business information and assessment responses are confidential and proprietary to your organization and our consulting relationship.

Service Providers. We share information with trusted third-party service providers who assist in operating our website, conducting our business, and delivering our services, provided those parties agree to keep this information confidential. These service providers include our website hosting provider, email marketing platform, assessment tool platform (Jotform), payment processing services, accounting software provider, and analytics services. These providers are contractually obligated to use your information only for the specific services they provide to us.

Legal Requirements. We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our legal rights, enforce our service agreements, protect the safety of our clients or others, investigate fraud or security issues, or comply with legal processes. In such cases, we will limit disclosure to the minimum information necessary to satisfy the legal requirement.

Business Transfers. In the event Sanigra-Opera Consulting Group is involved in a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will notify you via email and prominent notice on our website of any such change in ownership or control of your personal information, and you will have the opportunity to opt out of the transfer of your information.

Data Security and Retention

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption for data transmission, password-protected access to client information systems, regular security audits of our third-party service providers, and restricted access to personal information limited to personnel who require it for business purposes.

Assessment data and prospect information is retained for the duration of our business relationship and for a reasonable period thereafter to maintain business records, comply with legal obligations, and analyze long-term business development patterns. Active client information is retained throughout the engagement and for seven years following engagement completion in accordance with standard business record retention practices. You may request deletion of your information at any time by contacting us, subject to our legal obligation to retain certain records for tax, legal, or regulatory compliance purposes.

Your Rights and Choices

Access and Correction. You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate or incomplete. Contact us to request a copy of your information or to update your details. We will respond to your request within 30 days.

Opt-Out of Marketing. You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, adjusting your email preferences through links provided in our communications, or contacting us directly with your opt-out request. Please note that even if you opt out of marketing communications, we may still send you service-related communications regarding active consulting engagements, account administration, or legal notices.

Cookie Management. You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website, including completion of our diagnostic assessment tools. Our website analytics will continue to collect anonymized usage data even if you disable cookies, though this data will not be personally identifiable.

California Privacy Rights. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion of personal information, and the right to opt out of any sale of personal information (though we do not sell personal information). To exercise these rights, contact us using the information provided below.

Third-Party Links and Services

Our website may contain links to third-party websites, articles, or resources that we believe may be valuable to software company executives and implementation partners exploring post-live service opportunities. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Our diagnostic assessments are administered through Jotform, a third-party form platform. When you complete an assessment, you are also subject to Jotform's privacy policy and terms of service. We have selected Jotform based on their security practices and data protection standards, but we encourage you to review their privacy policy independently.

International Data Transfers

Sanigra-Opera Consulting Group is based in North Carolina, United States. Information collected through our website and services is stored and processed in the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our website or services, you consent to this transfer and processing.

For clients based in Canada or other jurisdictions with specific data protection regulations, we will work with you to ensure compliance with applicable data protection requirements and may establish additional data handling protocols as needed for your engagement.

Children’s Privacy

Our services are directed exclusively to business professionals at software companies and implementation partner organizations. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and notify you by email if you have provided us with your email address, or by prominent notice on our website homepage. Your continued use of our website or services following notification of changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand your rights and our obligations regarding your personal data.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, need to report a data security concern, or want to discuss how we handle client confidentiality in consulting engagements, please contact us:

Sanigra-Opera Consulting Group LLC
4030 Wake Forest Rd., Suite 349
Raleigh, NC 27609
Email: steve@sanigra.com
Phone: 704-230-9121

For specific questions about data collected through our assessment tools, please reference the assessment name and date of completion in your inquiry. For current clients with questions about engagement-specific data handling, please contact your assigned consultant directly.

Acknowledgment: By using our website, completing our diagnostic assessments, or engaging our consulting services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.